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The Hidden Payoff in Training Events
When the management of a large warehouse operation improved the lighting and made things brighter in the warehouse, they were excited to learn that productivity went up almost 18 percent. Upon analysis, it wasn’t attributed to the fact that people could see better. Instead, it was a feeling that they were cared about, and management was making it easier and better for them to work. The change inspired them.
Some months later, a change of management decided to turn the lighting back down. Guess what happened? Productivity went up again. Why? Because they were perceived as paying attention to their people. Folks working in the warehouse believed that management was making the changes because they were ...
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