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15 Successful Communications Lessons (Collection) by FT Press Delivers

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The Role of Listening in Asking the Right Questions

Terry J. Fadem

The other half of asking any question is how it is received and perceived, and whether it has had the intended impact. Answers alone are not a full indication that you have communicated effectively. There are two additional factors in this equation: how the question was heard, and then what you do with the answer. We discuss how you heard the answer in a moment. What was heard is the key factor here, and managers are sometimes ...

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