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15 Successful Communications Lessons (Collection) by FT Press Delivers

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How to Guide Conversations Toward Extraordinary Results

Jurgen Wolff

We like to think of conversations as exchanges in which we listen to the other person and share our thoughts and feelings with them. It should be easy, yet often we leave a conversation or business meeting feeling frustrated that the other person didn’t seem to understand. The other person leaves feeling the same way. Why is it so difficult?

The Problem with Most Conversations

One problem is that we tend to ignore the reality of human communication. Let’s take an example: George and Bill are colleagues. They run into each other at the water cooler on Monday morning, and George ...

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