You are the one who must take the initiative and responsibility for maintaining and building the relationship between you and your customer. If you depend on the customer to be the one to be most concerned about your working relationship together, it might not happen. Your customers both want and expect you to be the one to initiate and nurture your business relationship. Your relationship with the customer is a critically important aspect of your business and success. Unfortunately, this is something that is often overlooked or ignored. Customers are the key to your success—they are why you are in business. An important link to your customers is your working relationship with them. If you lose this relationship, you can also ...
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