All of the 101 Ways to Build Better Relationships with Your Customers described in this book are universal in nature. That is, they would apply regardless of your business or that of your customer, if you provide a service or a product to the customer, if you or your customers are a large or small company, or if you have been in business a long time or are just starting out. These 101 Ways are all about people and how they react or respond to others. Most of the 101 Ways deal with common courtesies that anyone, regardless of the situation, would appreciate. Is there any reason why you wouldn’t or shouldn’t treat your customers with these same common courtesies? In addition, most of the 101 Ways deal with common sense. Again, ...
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