Feel the Customer’s Pain
There is an old saying, “You need to feel the other person’s pain” to really understand him or her. In many ways, this is especially true when it comes to dealing with the customer. You need to be just as concerned about your customer’s problems as they are.
Their problems need to be your problems. Most importantly, you need to be just as motivated as the customer to find solutions to these problems.
In what ways can you “feel the customer’s pain”?
In what ways can you help stop your customer’s pain?
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