64

Link Electronically to the Customer

In our electronic age today, there are so many ways for you to link up with the customer. The personal computer provides virtually limitless possibilities for you to become linked electronically with your customers. This includes e-mail, the Internet, faxes, personal data assistants (PDAs), electronic calendars, and other future possibilities not even yet imagined.

You must use all these new electronic communications tools to stay linked to the customer. These allow you to stay closer to the customer’s needs and to be better able to provide the quality of service your customers want and deserve.

Your Electronic Communications Inventory

Check which of these electronic communications tools you are presently ...

Get 101 Ways to Build Better Relationships with Your Customers now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.