Admit Your Mistakes
Nobody is perfect, and everyone makes mistakes at times. Certainly it is important that you do everything you can to minimize the frequency or severity of mistakes. Customers expect this of you as they should. But your actions after you do make a mistake can be as important as avoiding mistakes in the first place. Of course, trying to cover up mistakes will only make matters worse.
The best thing that you can do when you do make a mistake is to admit it to the customer and immediately take action to correct the situation. The customer will respect your honesty and accept the fact that even you can make a mistake once in awhile. You also then need to reassure the customer that you have taken steps to prevent this same ...
Get 101 Ways to Build Better Relationships with Your Customers now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
