Don’t Fill the Customer’sVoice Mail–Box with Messages
“Hello, it’s me again. Sorry to keep leaving messages on your answering machine, but I just thought of something else I needed to tell you.” Does this sound like the telephone messages that your customers receive from you? If you have ever experienced multiple messages from the same person on your answering machine or voice mail–box, you know how irritating this can be. This causes the customer receiving these messages a number of difficulties. First, because the messages are heard by the receiver one at a time, usually in the order in which they are received, it can be like investigating clues in a cheap paperback murder mystery! You get important information in bits and pieces and have ...
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