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Roll with the Punches

There is an old saying, “You’ve got to roll with the punches.” What this means to you in business is that there are always going to be challenges and problems, and you can’t let these get you down. Instead, you need to be flexible enough to do your best to adapt to these events. If not, you will be defeated by them.

In dealing with a customer, there are always going to be problems that you will have to face. You must deal with these problems and keep trying to meet your objective of providing the highest quality service or product to the customer that you possibly can.

What are some of the “punches” you might have to deal with as you work with your customers? List these in the left-hand column. In the right-hand column, ...

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