Reduce Your Company’s Bureaucracy
You may call it by many different names such as policies, procedures, practices, processes, requirements, etc., but it all means the same thing to the customer—a big hassle! Think about how you feel when you must go through a number of procedural steps or fill out countless forms to get something accomplished. You need to try to find ways to reduce the levels of bureaucracy and “red tape” that a customer must contend with to do business with you.
What unnecessary bureaucracy do your customers have to put up with to do business with you?
How might these be eliminated?
If these hassles can’t be eliminated, what can you do to make them less of a burden to the customer?
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