Prevent Problems Before They Occur
Which would your customers prefer?
A. The best service that could possibly be provided when a problem occurs with a product or service they purchased.
B. That the problem never occurred in the first place.
Obviously, the answer is B. Your customers would much rather not have problems occur in the first place. This is the best customer service that they could ever experience. This is why, as the quality process teaches, prevention must be our system for achieving quality.
How can you prevent future problems for your customers before they occur?
How could practicing this philosophy help build better relationships with your customers?
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