Lose Graciously
Nobody likes to lose. But unfortunately, losing sometimes is part of life and business. However, there are many ways to lose. For instance, you could lose destructively, in which case you “burn your bridges” behind you. In terms of dealing with a customer whose business you just lost, this might mean destroying what’s left of your working relationship in the process. You may say or do things in anger about losing their business that will ensure that they never consider buying from you ever again in the future. You could become uncooperative about providing any assistance to the customer in the transition from your company to the new supplier. There are many other ways in which you could be less than helpful as your customer ...
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