Keep Internal Problemsfrom the Customer
Sometimes there may be internal problems within an organization that are of concern to no one else but the people working for the organization. From time to time, every company experiences these things. There are issues that the organization must resolve that may or may not directly affect its customers. Sometimes there may be a legitimate reason to tell customers about these problems to assure them that they won’t be adversely affected, particularly if these problems become publicized. But many other times, there is no reason or need to involve the customer—the problems will not be apparent to them and are none of their concern. If this is the case, then why make it their concern? It may only serve ...
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