Keep Your Promises
You might make promises to your customer in many different ways. These could be in the form of guarantees or warranties, a contract you signed with the customer, or simply telling the customer you would do something. Regardless, a promise is a promise, and you need to live up to it. Keeping your promises is fundamental to maintaining any relationship. It is certainly no less important to your relationships with your customers.
What are some of the promises you have made to your customers?
What can you do to ensure that you keep these promises?
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