Acknowledgments

Thanks and appreciation to Davinne McKeown-Ellis, Ann Matejko, Dan Poynter, Dianna Booher, Micki Chapman, my agent Jeff Herman, and Mary Glenn of AMACOM.

Thanks to my golf buddies at Hood River Golf and Country Club and Indian Creek Golf for keeping me in the right frame of mind.

Special appreciation to the following reviewers and contributors:

Kenneth Forrester, computer trainer and software developer, Tony’s Pizza, Salina, Kansas

Bill O’Hearn, founder of the Alpha Institute for Human Possibilities, speaker, and author, Wilsonville, Oregon

Jan Graham, corporate training coordinator for First Commercial Corporation, Little Rock, Arkansas

Steve Hewitt, past director of continuing legal education, Oregon State Bar, Lake Oswego, ...

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