Chapter 89. Open Account: Team Environment

Goal

Goal

To explore ways to improve conditions within the current team environment. Participants will use pictures to develop a verbal account of an ideal service team environment.

Time Required

Approximately 1 hour

Group Size

Subgroups of three or four persons each from an intact service team

Materials

Materials
  • One Open Account Picture Cards set of eight cards for each subgroup

  • One newsprint sheet and glue stick for each subgroup

  • One sheet of blank paper and a pencil for each participant

  • One magazine containing a variety of pictures for each subgroup

  • One pair of scissors for each subgroup

  • Four 3″ × 5″ index cards and a felt-tipped pen for each subgroup

  • Masking tape for posting newsprint sheets

  • Flip chart and felt-tipped marker for facilitator

Process

  1. Prior to the session, prepare one picture card set for each subgroup by cutting each sheet into four individual pictures.

  2. At the session, form subgroups of three or four persons each.

  3. Distribute one set of the following items to each subgroup: picture card set, magazine, scissors, four index cards, felt-tipped pen, newsprint sheet, and glue stick. Provide one sheet of blank paper and a pencil to each participant.

  4. Explain that each subgroup will have 30 minutes to develop a visual and verbal account of an ideal service team environment. ...

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