101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques

Chapter 81. Hit the Heights: Customer Service Week

Leader

Celebrate Customer Service Week during the first full week in October and enjoy the benefits all year long! During this special week, you can take a big step toward boosting morale, motivation, and teamwork. Although recognition should be an ongoing process, this special event allows you to reward your frontline representatives and thank other departments for their support. By focusing on recognition in a big way, you will raise awareness of the important role that customer service plays and let your clients see your commitment to customer satisfaction. Whether your celebration lasts for one afternoon or an entire week, here are some ideas that can be incorporated into every celebration.

Actions

• Create the right atmosphere by decorating with posters, a banner, and balloons.

• Host festive parties to show your appreciation for your hard-working representatives.

• Reward your representatives for their valuable contributions.

• Share information with everyone about how well the customer service unit performs.

• Acknowledge the role other departments play in meeting customer needs; use certificates of appreciation, service awards, and small gifts.

• Hone service skills by organizing skill-building training sessions.

• Show your appreciation for your customers with a thank-you message and a photograph of your service team.

• Host a stress-relief break and give your representatives suggestions and tools to reduce work pressures.

• Have fun with games, contests, ...