Chapter 61. Creativity Quotient: Self-Assessment

A spark of creativity can help service representatives find resourceful solutions to customer problems as well as generate ideas to improve the way in which they perform their jobs in general.

Directions: Respond to each of the following statements in terms of how you would act in most situations. Be honest! Use your score to think about your creativity potential in general and then look for specific ways to open up your creativity.

5 = Always

4 = Often

3 = Sometimes

2 = Seldom

1 = Never

  1. I openly and freely exchange ideas with others.

5

4

3

2

1

  1. I value “thinking time” in addition to doing things.

5

4

3

2

1

  1. I curtail evaluation and judgment as I generate ideas.

5

4

3

2

1

  1. I avoid quick, negative criticism of new ideas.

5

4

3

2

1

  1. I view the positive points of a new suggestion first.

5

4

3

2

1

  1. I use analogies and metaphors to help produce novel ideas.

5

4

3

2

1

  1. I look for creative ideas before forming logical, workable solutions.

5

4

3

2

1

  1. I define problems in various ways before looking for solutions.

5

4

3

2

1

  1. I am confident of my ability to produce valuable ideas and solutions.

5

4

3

2

1

  1. I stay up-to-date and stimulated by attending seminars, taking classes, and the like.

5

4

3

2

1

  1. I immerse myself in the challenge of the work.

5

4

3

2

1

  1. I seek to learn from my mistakes.

5

4

3

2

1

  1. I volunteer for assignments outside the scope of my position.

5

4

3

2

1

  1. I work for self-satisfaction as well as necessity.

5

4

3

2

1

  1. I feel secure and stable in my current position.

5

4

3

2

1

 

Total:_______

Scoring:

53–60

Outstanding

45–52

Adequate

36–44

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