101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques

Chapter 13. Keep It Cool: Job Pressure

Individual

No matter where you work, you probably find times when you think nothing can go right. When things start to “heat up” and the pressures of the job are getting you down, think of ways to keep cool under pressure. Here are a few ideas to get you started.

Actions

• Take three slow, deep, relaxing breaths to clear your mind and calm your thoughts.

• Look for the amusing side of a difficult situation.

• Post motivational quotes near your desk.

• Keep a funny picture or comics feature near your phone so that you remember to smile.

• Take a brisk walk during your break time.

• Take breaks with coworkers who are fun to be with.

• Throw yourself a 5-minute party with a treat from home.

• Turn on some music, get up from your chair, and dance a little.

• Pair up with one or more colleagues and send humorous e-cards to one another.

• Review your successes at the end of the day.