Chapter 98. Rivalry or Revelry: Constructive Competition
Leader
Teams often suffer from complacency because they have been shielded from competition. Competition should not be confused with controversy or conflict, however. A blend of both cooperation and competition is necessary to help teams strive to do their best. Generating a constructive competitive spirit that motivates employees to maximize their contributions enables an organization to achieve its goals.
Action
Hold a “naming” contest:
Generate an environment of friendly competition by running a contest whereby service teams or departments can enter a suggested name for a new product or service.
When all the entries have been received, send out the suggestions and ask employees to vote on the top three names.
Be sure to reward the winners with group awards, such as a luncheon or a team trophy, so that you emphasize the cooperative aspect of the team effort.
Get 101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
