Chapter 5. Just My Luck: Personal Perspective

Goal

Goal

To examine personal perspective and its impact on how one perceives things. Participants will interpret a philosophical saying and share their interpretations.

Time Required

Approximately 45 minutes to 1 hour

Group Size

Subgroups of four or five persons each

Materials

Materials
  • One fortune slip, one copy of the Just My Luck Worksheet, and a pencil for each participant

Process

  1. Prior to the session, prepare one fortune slip for each participant by cutting the Just My Luck Fortune Slips sheet into separate strips. A different fortune should be given to each subgroup, but members of each subgroup should have slips from the same fortune.

  2. Introduce the session by stating that the way in which we interpret information and concepts shapes our perception of the world. Participants will have the opportunity to compare their personal perspectives with one another by interpreting some “bits of advice” that might be found in fortune cookies.

  3. Form subgroups of four or five persons each.

  4. Distribute one fortune slip, one worksheet, and a pencil to each participant.

  5. Referring to the worksheet, review the directions and then tell the participants to work individually to complete the sheet.

  6. Allow approximately 5 minutes for completion of the task, then ask members of each subgroup ...

Get 101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.