Appendix . What will you find on pfeiffer.com?

  • The best in workplace performance solutions for training and HR professionals

  • Downloadable training tools, exercises, and content

  • Web-exclusive offers

  • Training tips, articles, and news

  • Seamless on-line ordering

  • Author guidelines, information on becoming a Pfeiffer Affiliate, and much more

What will you find on pfeiffer.com?

Discover more at www.pfeiffer.com

 

 

 

 

 

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