Copyright © 2011, by Ollie Malone

Published by: HRD Press

22 Amherst Road

Amherst, MA 01002

800-822-2801 (U.S. and Canada)

413-253-3488

413-253-3490 (fax)

www.hrdpress.com

ISBN 978-1-59996-226-9

Cover design by Eileen Klockars

Editorial services by Robert W. CarkhuffProduction services by Jean S. Miller

Get 101 Leadership Actions for Managing Change in the 21st Century now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.