Ingredient 95.Support It After It Goes Live
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Support projects until they can support themselves.

“Success is not final, failure is not fatal: it is the courage to continue that counts.” —Winston Churchill, prime minister of the United Kingdom, 1940–1945 and 1951–1955

The Problem

Companies walk away and start new projects without allocating the resources needed to support ideas after they go live.

The Solution

Support projects once they are out in the real world so they can realize their full potential.

  • Create a support plan. Factor in costs for ongoing maintenance. List resources and tasks required for routine support and improvements based on usability ...

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