101 Design Ingredients to Solve Big Tech Problems

Ingredient 63.

Keep People Informed

Reduce the frustration of not knowing what to do next.

“The beginning of knowledge is the discovery of something we do not understand.” —Frank Herbert, author

The Problem

Anger, impatience, and fear increase when teams don’t keep customers and stakeholders up-to-date.

The Solution

Have useful information at hand to back up what you’re doing.

• Establish a cadence. Send out a weekly report and schedule review and showcase sessions.^[164] Stress the need to fully understand what has been discussed or is required, and highlight the risks of people misinterpreting announcements or missing meetings. Increase the frequency ...