| Ingredient 41. | Find the Gaps |
“He who knows all the answers has not been asked all the questions.” —Confucius, teacher, politician, and philosopher
The Problem
Teams leave too many questions unanswered. If you don’t know what you don’t know, trouble may arrive when you least expect it.
The Solution
Quickly identify what you don’t know and get the answers you need before you decide what to do next.
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Catch problems early. Keep a log of new and recurring technological, environmental, social, and behavioral factors. Identify the ones that represent the biggest risks, and aim to understand their effects and deal with ...
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