101 Design Ingredients to Solve Big Tech Problems

Ingredient 13.

Build an A-Team

Look for misfits who complement each other.

“The main ingredient of stardom is the rest of the team.” —John Wooden, basketball coach

The Problem

It’s hard to find people with the right skills to deliver what you need.

The Solution

Pull together the best team you can. Work together to improve quality, trust, and industry expertise.

• Look for volunteers. Find people who want to be involved, are self-motivated, and are hungry to prove themselves. For instance, Zappos pays employees to quit, but not many do—it’s a great way to test and keep only the staff members who genuinely want to stay.^[35]

• Give and take feedback. Trust ...