Ingredient 1.Identify the Root Cause
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Step back to see why it really isn’t working.

“It isn’t that they can’t see the solution. It is that they can’t see the problem.” —Gilbert K. Chesterton, writer

The Problem

Teams constantly fire-fight instead of tackling bigger issues because companies want instant gratification: any result as long as it immediately satisfies stakeholders and customers.

The Solution

Solve the real big issues, and you’ll solve related ones too.

  • Ask questions. I like asking “five whys.”[4] Start with why a specific problem exists and note the main reason. Next ask why this main reason exists. Do this at least four more times, ...

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