101 Business Ideas That Will Change the Way You Work

IDEA #23

Why emotional inconsistency is the worst trait in a manager

‘Schizophrenic’ behaviour from managers arouses great anxiety in employees.

What you need to know

In a study of more than 340 police officers in the Republic of Slovakia, researchers found that the managers who have the worst emotional impact on their employees were those who combined ‘socially undermining’ actions (such as being critical or insulting) with supportive ones in a short space of time. The impact of these actions on workers were measured across five dimensions: a) self-efficacy; b) organisational commitment; c) actively counterproductive behaviour; d) passively ...