47. Soften Your Heart
He is only advancing in life whose heart is getting softer, his blood warmer, his brain quicker, and his spirit entering into living peace.
—John Ruskin, philosopher and author
People who really succeed in leadership and in sales transform the entire activity away from the concept of managing and selling (even though they have high respect for that) into the day-to-day concept of building relationships.
They always think in terms of their relationships with other people: How can I make it better? How can I serve them? How can I contribute to their life today? How can I show them a demonstration of my commitment to them? How can I make them happier? How can I make it easier for them to access this information? There is a ...
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