Chapter 47. Soften Your Heart
He is only advancing in life whose heart is getting softer, his blood warmer, his brain quicker, and his spirit entering into living peace.
—John Ruskin, Art and Social Critic
People who really succeed in leadership and in sales transform the entire activity away from the concept of managing and selling (even though they have high respect for that) into the day-to-day concept of building relationships.
They always think in terms of their relationship with the other person: How can I make it better? How can I serve her? How can I contribute to her life today? How can I show him a demonstration of my commitment? How can I make her happier? How can I make it easier for him to access this information?
There is a ...
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