Chapter 20. Coach the Outcome
Unless commitment is made, there are only promises and hopes...but no plans.
—Peter F. Drucker
Every non-producer you are managing is in some form of conflict.
They say they want to succeed and hit their numbers, but their activities say otherwise. They themselves can’t even see it, but you, the manager, can, and it drives you nuts.
Finally, you have that talk that you always have, wherein you say to them, “I have a feeling that I want this for you more than you want it for yourself.”
And they get misty-eyed and their tears well up while they insist you are wrong. And you, being such a compassionate person, believe them! So you give them yet another chance to prove it to you. You do all kinds of heroics for them ...
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