Contents
1 People process information better in bite-sized chunks
4 The more uncertain people are, the more they defend their ideas
6 People process information best in story form
7 People learn best from examples
8 Short-term memory is limited
9 People remember only four items at once
10 People have to use information to make it stick
11 It’s easier to recognize information than recall it
12 Memory takes a lot of mental resources
13 People reconstruct memories each time they remember them
14 Forgetting is programmed in
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