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10 Steps to Successful Teams by Renie McClay

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STEP THREE:

Create an Environment to Encourage Communication

  • Good communication is based on trust
  • Understand the factors that affect communication
  • How to give feedback
  • Manage conflict effectively
  • Foster communication

Good communication is as stimulating a black coffee and just a hard to sleep after.

—Anne Morrow Lindbergh

You are on a cross-functional team. The sales people and the information technology people have very different views on what the best solution for this problem is. Sales thinks IT doesn't know about or care about the customer's issues. They want the best solution for the customer, but that solution is going to cost more and take longer. The IT manager has stated the constraints and doesn't want to repeat himself. He feels ...

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