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10 Steps to Successful Customer Service by Maxine Kamin

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STEP ONE

Identify Service Motivation and Mission

OVERVIEW

  • Your career choice
  • Reassess and review skills
  • Identify your values
  • Create a mission statement
  • Reveal hidden talents

If you are in a service field, you have chosen a noble profession. Your gracious actions assist people with services they need and decisions that improve the quality of their lives. For your part in interactions, working with the public can be rewarding and endearing. You know you have made a difference when customers appreciate you. Those are the times when you are glad to help and provide guidance to clientele who are friendly, happy, and satisfied. Then, there are times when you must wonder, “What was I thinking when I took this job?” That’s when your goodwill is taxed ...

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