A P P E N D I X B
Enjoy the Journey: Tool and Worksheet Roundup
Following is a roundup of the worksheets and tools presented in this book that will help individuals, leaders, and training professionals find new pathways to develop personally or develop others to be great customer service professionals. You can pick and choose among these to find the mix that is right for your purpose and the journey you wish to take. Enjoy.
Get 10 Steps to Successful Customer Service now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
