ACKNOWLEDGMENTS
To My Dad This book is dedicated to my Dad, Jack B. Kamin, author of the poem on page 84, which he wrote in May 2009.
Dad passed away on June 2, 2009. He was an extraordinary man and a wonderful father. He will always be in my heart.
To My Friends Thanks to my friends for supporting me in writing 10 Steps to Successful Customer Service. Special thanks goes to Mimi Clark, my best friend from high school. Mimi is a crackerjack proofreader who made the process of writing this book fun, especially in the wee hours of the morning.
Meem, I can’t thank you enough. Your friendship is . . . priceless.
I would also like to thank Brad ...
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