PREFACE
At one time or another, you’ve probably been part of a group charged with a mission-critical task and observed the group floundering ineffectively, barely able to get out of the starting blocks. Struggling to define their objectives, make decisions, and get procedures implemented, what the group needed was an effective facilitator.
A facilitator is a person who has no decision-making authority within a group but who guides the group to work together more efficiently, to create synergy, to generate new ideas, and to gain consensus and agreement. How do facilitators accomplish all of this? By helping to improve a group’s processes—meaning the way the group works together, including how they talk to each other, identify and solve ...
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