STEP EIGHT
Embrace the Natural Chaos of People
OVERVIEW
Conflict Management
Negative Feedback—Giving It and Receiving It
Processes for Negotiating Agreement
Benefits of Deep Listening
You've had it. The sponsor has delegated some key decisions to an important project stakeholder. You've left several voicemail messages and sent a slew of emails. These decisions are holding up your side of the project. You've even tried to catch her in the hall—to no avail. Today you're copied on an email she has sent to your executive sponsor, which says that the project is slipping because you're behind on your deliverable. What do you do? Quickly imagine the first three actions you'd take. Did any of these options come to mind?
Call her immediately and ...
Get 10 Steps to Successful Project Management now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
