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Be Prepared for Any Audience

Bootstrap Leadership
By: Steve Arneson
Publisher: Berrett-Koehler
Pub. Date: May 10, 2010
ISBN: 978-1-60509-345-1

Steve Arneson, one of America’s top leadership coaches, offers a complete blueprint for designing a personal leadership development program in his book Bootstrap Leadership. In 50 brief, to-the-point chapters, he provides creative and practical ideas anyone can implement immediately and with little or no budget. No matter your level of leadership, from entry-level supervisor to senior executive, there are ideas in this book that can help you become a better leader. To go along with Arneson’s book, he created bonus chapters that will appear on the Safari Books Online blog as a free bonus. These “bonus chapters” have never appeared in print.

Safari Books Online is pleased to offer this bonus chapter from Bootstrap Leadership, written by one of America’s leadership coaches, Steve Arneson.

3 Questions for Every Leader

Be Prepared for Any Audience

I often get the chance to work with emerging or high-potential leaders in corporate leadership development programs.  What a great experience – it’s always rewarding to see people get excited about leadership, and to help them realize their potential as leaders.  The programs that I design make liberal use of a concept known as “leaders as teachers’ which means that a lot of the content is taught by the company’s own senior leadership team.  From an experience and “realism” perspective, it’s hard to beat the hands-on knowledge and expertise that senior leaders bring to the classroom.

One of the highlights of the “leaders as teachers” format is a session with the CEO. Having the CEO address the group gives participants a chance to hear from the top leader, ask a lot of questions, etc.  It also gives the CEO a chance to spend some time with the next generation of leaders. Generally, the CEO will speak for about 20-30 minutes, then take questions (or ask questions) for 40-60 minutes.  It’s usually a win-win for everyone, as the CEO gets a chance to drive the vision and mission deeper into the company and in the process, learn what’s on the minds of middle managers across the company. Likewise, the participants get to spend time with the top boss, share what they’ve been learning in the program, and ask really provocative questions.

I’ve probably seen 25-30 of these interactions now, and what strikes me is the consistency of the questions the CEO gets… in fact, three questions always seem to come up.  Because I think there’s a good chance you could be asked these questions, I offer them here to help you prepare in advance.

Three Questions

1) What keeps you up at night?  I’m not sure where this question started, but it is a true standard for Q&A sessions with senior leaders. In the exchanges I observe with CEO’s, it generally comes up pretty early in the session. Not surprisingly, most CEOs have heard this one before and are ready for it.  Some say “nothing”, but most are honest and cite a few things that are worrying them.  Typically, its things they don’t know or can’t do much about.  What’s the competition doing?  Where’s the economy going?  What could cause cost of sales to go up next year?

So, what keeps you up at night?  What are you worried about, planning for, asking yourself about?  Is it the competition, your products, services, employees, the economy, funding, etc?  In a strict sense, hopefully nothing is – a good night’s rest is critically important to your energy levels, etc.  But you get the idea – what’s on your mind?  It’s best to anticipate this question and have an answer ready, rather than stumble across a weak “I don’t really know” response.  Trust me, you’re going to get this question – be ready for it.

2) What has been your defining moment as a leader?  What a great question!  It’s a lot rarer than the “keep you up at night” question, but I do hear it asked now and again, usually from a very bright participant who is really into leadership stories. CEOs that nail this question generally tell an unflattering story about themselves – a time when they learned a hard lesson.  Usually, it’s early in their work life, and has some profound effect on the trajectory of their career (often times, it involves a mentor who helped guide them to the right answer).

What is it for you?  What’s that crucible that really tells the story for you?  Could be a mistake… could be a crisis… could be big bet or a risk that worked out.  Think about this one – it will say a lot about what you’ve learned from your leadership journey (see Chapter 1).  And if you want to set an example of lifelong learning, make it something that reinforces the importance of learning from your experiences.
3) What do you want your legacy to be?  Another great question, usually asked of CEOs who are nearing or in their “last job.”  I think CEOs really like this question, because it allows them to put a fine point on what their tenure has been all about.  The CEOs I’ve heard usually say the right thing – something about people, excellence, growth, or stability.  It’s an interesting question, because the answer reveals a lot about the CEO’s philosophy of leadership.

So, how would you answer this question?  How do you want to be remembered as a leader?  Does it have something to do with building products, tools, or processes?  Does it have to do with creating new markets or partnerships?  How about building capability, and leaving behind a host of great leaders for the next 20 years?  Think carefully about your answer to this question – if you can envision what you want your legacy to be, you’ll have a greater chance of actually making it come true.

So there you go – three questions to ponder the next time you’re going to do a Q&A session with employees.  Whether you’re about to go in front of an audience or just want to reflect on your leadership experiences, these can be great questions to prepare for in advance.  And since it never hurts to be prepared, I truly hope you will give these some thought if you’re talking leadership with others in your organization… because there’s a very good chance you’ll get asked these exact questions.  Good luck!

Be Prepared for Any Audience

  1. If you’re talking to groups of employees, think about the questions you’re like to get in advance
  2. This is your chance to shape how others think about leadership
  3. Be genuine, be sincere, and be humble

About the Author

Steve Arneson has a passion for leadership and for helping leaders on their journey of exploration and discovery. He believes the best leaders are those that constantly strive to improve— they understand that leading others is a privilege and continuously learn, solicit feedback, and work on their game. Tis book is about that journey of leadership self-development. Steve developed his interest in leadership at an early age, playing team sports. He noticed that certain coaches made a difference in his performance; he worked harder for coaches who took a personal interest in him and cared about his development as a player, and he never forgot what it felt like to work for a coach who put the team and his players ahead of his own goals.

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Tags: Berrett-Koehler, bootstrap leadership, Steve Arneson,

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