Here’s a letter that the Director of Product Management wrote to address the issues that some users are experiencing with release 6.0.
To Our Valued Customers,
Since the launch of Safari Books Online 6.0 on October 27, many of you have taken the time to give us your thoughts about the new release and its features. We really appreciate your feedback and want you to know we’re listening.
We’ve received a lot of positive feedback from many of you about the new interface and features in 6.0. We’re very happy to hear it, particularly because we incorporated literally thousands of customer suggestions in a design that was built to meet your evolving needs.
We have also received requests for changes in the new release and we want to assure you that we are taking these very seriously. Some are easy fixes and we’re already working on them. For example, we have had some questions about functionality in areas such as copy and paste, zoom toolbar improvements, scroll wheel and bar issues, SOM links and settings in the Favorites Folders. We want to assure you that we are already working to address these issues and we expect to complete that work in the very near future.
Other requests will take more thought and consideration. For example, a number of you have asked why we switched from HTML to Flash. We made this decision after careful consideration based on a variety of inputs and because we wanted to unify the HTML and Print Fidelity experiences. We continue to believe that this new interface is the future. Nevertheless, because a significant portion of our user base is more comfortable with HTML, we will make that available as an option as soon as possible. Please stay tuned.
Meanwhile we will continue to build on 6.0 because we fervently believe that this UI represents the future of our business. We truly value the input and support of our customers. If you‘d like to be part of our user testing program moving forward, please let us know. We thank you for your passion for Safari Books Online and willingness to provide us with frank and valuable feedback. We are committed to making Safari Books Online the place to go to find, organize and use the information you need to succeed.
Director, Product Management