- 5. Keeping Conflict Constructive
- from Why Great Leaders Don’t Take Yes for an Answer: Managing for Conflict and Consensus, Second Edition
- Publisher: Pearson Business
- Released: May 2013
What does constructive conflict look like? Well, Roberto gives an extreme example. His example undeniable produced wonderful results, but it probably had too much conflict for most workplaces and for most people. However, it does demonstrate the principle.
The trick is spotting when that line is about to be crossed.
If you are going to keep your conflict constructive, you need to stop it getting emotional. To do that you need to take steps before the discussion, during it, and after the decision has been made.
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