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It might seem odd in a tutorial on managing conflict to spend as much time as we are about to on how to encourage conflict, but there is a good reason. Although it is essential that we prevent and defuse destructive and unnecessary conflict, it is equally important that we realize that some conflict can be incredibly constructive--even essential. The trick is learning when to argue and learning how to argue constructively.

This selection is unusual in that all the content is taken from one book: Michael A. Roberto's Why Great Leaders Don't Take Yes for an Answer: Managing for Conflict and Consensus. We start with an excerpt that begins by citing a number of examples in which a bit more conflict might have preve...