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Attributes

ImageCustomer impact. Processes that directly affect customers are always considered operational core processes. They are the value chain. Typical examples are customer acquisition, order to cash, and aftersales support.

ImageCross-functional. These processes frequently cut across organizational boundaries and involve numerous functional, departmental, or even divisional business units.

Once the team members reach consensus on the system-level ...

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Cover of WHAT IS BPM

Note

Core Process Attributes