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TYPES OF PROCESSES

Even though most organizations have not done a good job of documenting their business processes, there is a considerable amount of employee knowledge embedded in a given company’s processes. One method of understanding this knowledge involves classifying processes based on a framework. One such framework classifies processes into three categories: value chain, support, and management.

Value chain processes constitute the core business and create the primary value stream to the customer. Typical support processes support the value chain processes. Management processes govern the operation ...

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TYPES OF PROCESSES