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The warehouse manager’s challenges are therefore many and varied, not least the requirement to reduce costs and inventory levels whilst increasing customer service.

A comprehensive and ongoing training programme is essential for both managers and supervisors. The warehouse should not be seen as a black hole but as an essential part of the supply chain, and the role of its staff in this chain needs to be recognized and understood.

The next section of the book examines in detail the processes within the warehouse and suggests where the manager can increase productivity and look to reduce costs.