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 4  Problem-solving skills

Problem-solving and decision-making skills are closely aligned and each requires a person to identify and develop options, and having done so, act decisively.

One example provided by Gagnon (1988) is that ‘hidden lost time accounts for about 80 per cent of lost time, yet attracts only about 20 per cent of management’s problem-solving attention’.

He said that ‘it’s easy to see operators standing around because the...