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   3  Motivational skills

Supervisors and managers need to understand their staff and adapt their approach to motivation and feedback according to each person’s needs. Providing staff with consistent feedback, even when they are performing well, is as important as the feedback to less well-performing staff.

According to Gavin Chappell, supply chain director at Asda Walmart in the UK, ‘if you get the culture right and the atmosphere, structure and progression right it’s not that difficult to get a motivated team’...