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These changes have altered the way companies hire, train and develop warehouse supervisors. They require higher education standards, better training and ongoing personal development.

Supervisors are the people at the sharp end as the warehouse managers are usually found at their desks in front of computer screens evaluating reports and planning future activity.

Warehouse supervisors therefore need high-level supervisory skills, training skills and interpersonal skills. They also need to know about supplier and customer procedures that may affect warehouse operations.

Supervisors also need to manage by exampl...